Books written by Graham Clark
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Service Operations Management: Improving Service Delivery
This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management.
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Service Operations Management: Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
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Service Operations Management: Improving Service Delivery
This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management.
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Intrusion Prevention and Active Response: Deploying Network and Host IPS
The output of this command along with the Bourne shell script it produces is listed in Figure 8.15. Figure 8.15 Fwsnort Command for SID 807 | firewall |# Cat /etc/fwsnort/fwsnort. sh #! /bin/sh ...
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Service Operations Management: Improving Service Delivery
This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.
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Service Operations Management: Improving Service Delivery
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of ...
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Cases in Operations Management / Operations Management
Cases in Operations Management / Operations Management
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The Right Note: An Insight Into Tauranga's Historic Music Scene
An insight into the live music scene of the Tauranga area from circa 1948 to 1990, featuring interviews and stories on local bands, musicians, venues.
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The World Champion That Never Was: The Story of Lucas Browne
In early 2016, in Grozny, in the Russian state of Chechnya, there was a world title fight. This is the story of that fight told from inside the team of Lucas "Big Daddy" Browne.
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The World Champion That Never Was: The Story of Australia's Lucas Browne
The World Champion That Never Was: The Story of Australia's Lucas Browne
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John Adam: The Mulbuie Murderer
This is an account of the last public hanging, on 16th October 1835 in Inverness, the capital of the Scottish Highlands. The man on the gallows was John Adam, known as The Mulbuie Murderer.
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Redcastle: A Place in Scotland's History
This book is a fascinating and, at times, extraordinary history of a remarkable part of Scotland, based on a collation of primary source documents and other records relating to Redcastle.
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Customer Service and Support: Implementing Effective Strategies
Examines the need for companies to have a clear service strategy to compete effectively.
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Evaluation of Capel, a Novel Railgun Concept
Evaluation of Capel, a Novel Railgun Concept
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Results from an Experimental Railgun System: ERGS-1A
Results from an Experimental Railgun System: ERGS-1A
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Bhoys Own Story
There he became a local hero before returning to Scottish football with Celtic. This is his story.
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Preliminary Report on the Feasibility of High Power Electronic Warfare (EW) Using Explosive Energy Sources
Preliminary Report on the Feasibility of High Power Electronic Warfare (EW) Using Explosive Energy Sources
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Experimental Electromagnetic Launchers at MRL
Experimental Electromagnetic Launchers at MRL
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Fracture Toughness of Fatigue-damaged Steel Specimens
The plane strain fracture toughness K sub Ic of a material is used to describe the crack tip conditions required for unstable growth of a crack, and is used extensively...
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Killearnan Memories
Killearnan Memories