Books written by David Jaffe
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.
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Masterpieces of the J. Paul Getty Museum: Paintings: German Language Edition
... dem Bild weiteren Pathos im Zeichen des Granatapfels, einer Frucht, die ein Vorbote des Todes Christi ist, sowie der schattenspendenden Palme, deren Wedel dem Erlöser bei dessen letztem Einzug nach Jerusalem den Weg ebnen werden.
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Masterpieces of the J. Paul Getty Museum: Paintings: French Language Edition
The J. Paul Getty Museum's paintings collection ranges from the fourteenth to the end of the nineteenth century.
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Masterpieces of the J. Paul Getty Museum: Paintings: English Language Edition: Fourth Edition
59 CLAUDE MONET French, 1840—1926 Wheatstachs, Snow Fflfect, Morning, 1891 Oil on canvas 65 x 100 cm (25l/2 x 39/4 in.) At lower left, signed and dated Claude Monet '91 95.PA.63 In the fall of 1890 Monet, the acknowledged master of ...
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Summary Catalogue of European Paintings in the J. Paul Getty Museum
This catalogue contains a reproduction and complete description of each of the more than four hundred European paintings in the collection of the Museum, including the important new acquisitions, among them Fra Bartolommeo’s Rest on the ...
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Titian
Written by some of the world’s most renowned Titian scholars, this beautifully illustrated book accompanies a major exhibition devoted to the work of this extraordinary artist.
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Masterpieces of the J. Paul Getty Museum: Paintings: Spanish Language Edition
The J. Paul Getty Museum's paintings collection ranges from the fourteenth to the end of the nineteenth century.
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Masterpieces of the J. Paul Getty Museum: Paintings: Japanese Language Edition
The J. Paul Getty Museum's paintings collection ranges from the fourteenth to the end of the nineteenth century.
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Your Customer Rules!: Delivering the Me2B Experiences That Todays Customers Demand
In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology.
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Changing the World from the Inside Out: A Jewish Approach to Personal and Social Change
It’s a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most compassionate, wise, and courageous self to the job.
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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand
In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology.
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The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue.