Books written by Stephanie Wood

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  Shift Happens: Bridging the Gap Between Awful and Awesome Customer Service

  The book identifies four important conceptual shifts that managers must make to enhance the organization's customer service culture. 1st Shift Use lessons from the past to refocus on meeting customers and employees first need-to be served ...

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  Mesoamerican Memory: Enduring Systems of Remembrance

  “Excavations at Yucundaa, Pueblo Viejo de Teposcolula.” Verhandelingen der Koninklij'ke Nederlandse Akademie van Wetenschappen, Afd. Letterkunde 191 (2008): 253. ——. “Excavations at Yucundaa, Pueblo Viejo de Teposcolula.

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  Indian Women of Early Mexico

  Horn , Postconquest Coyoacan , chaps . 2 and 5 . 36. See Pedro Carrasco and Jesús Monjarás - Ruiz , eds . , Colección de documentos sobre Coyoacan ( México : Instituto Nacional de Antropología e Historia , 1978 ) , 1:20 , 23–24 ...

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  Transcending Conquest: Nahua Views of Spanish Colonial Mexico

  “Postconquest Coyoacan: Aspects of Indigenous Sociopoliti— cal and Economic Organization in Central Mexico, 1550—1650.” Ph.D. disser— tation, University of California, Los Angeles. _. 1997. Postconquest Coyoacan: Nahua—Spanish Relations ...

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  DIY Organic Lip Balms: Perk Up Your Lips Nourish & Provide Year-Round Protection with Easy & Inexpensive Natural Homemade Lip...

  This book provides lip balms & gloss that are made of all organic base ingredients comprising of honey, coconut, Shea butters, mango and more plus excellent tips on the proper caring of lips & essential information about ingredients.