Books written by John R. DiJulius
-
What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies.
-
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what ...
-
What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies.
-
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities.
-
Secret Service: Hidden Systems that Deliver Unforgettable Customer Service
Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer ...