Hartley shows the ways in which readers can understand the signals others send, and manage the impression they create themselves. The book focuses on the workplace and includes a section on interviews and meetings.
This enlightening guide uses meaningful text, extensive illustrations and imaginative graphics to make this novel clearer, livelier, and more easily understood than ordinary literature plot summaries.
You will discover that you can be true to yourself and your needs without hurting or diminishing other people. • What assertiveness is and why it matters • How to avoid aggression, passivity and manipulation • Tips for handling tricky ...
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Poor listening is the cause of communication breakdowns in every area of life. This book suggests effective ways in which to become a better listener.
Poor listening is the cause of communication breakdowns in every area of life, particularly in personal relationships. This book suggests effective ways to become a better listener.
The good news is that assertiveness skills that allow for effective communication can be learned. Mary Hartley suggests ways of dealing confidently and assertively with people in a range of situations.