Books written by Steven Goss-Turner

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  Human Resource Management in the Hospitality Industry: A Guide to Best Practice

  Redman, T. and Wilkinson, A. (2006) Contemporary Human Resource Management, 2nd edn, Harlow: Pearson Education. Robbins, S. (2005) Organizational Behaviour, 11th edn, Upper Saddle River, N]: Pearson Education.

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  Human Resource Management in the Hospitality Industry

  Beardwell, I., Holden, L. and Claydon, T. (2004) Human Resource Management—A Contemporary Approach, 4th edn, Harlow: Prentice Hall, Pearson Education. D'Annunzio-Green, N., Maxwell, G. and Watson, S. (2002) Human Resource Management— ...

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  Human Resource Management in the Hospitality Industry: An Introductory Guide

  Goss-Turner, S. (2002) Multi-Site management: HRM implications, in D'Annunzio-Green, Maxwell, G. A. and Watson, ... Levitt, T. (1972) The production line approach to service, Harvard Business Review, September/October, 41–52.

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  Human Resource Management in the Hospitality Industry: A Guide to Best Practice

  IDS Executive 248 Inkson, K. 462–463 Institute of Hospitality 8–11, 94, 202–206, 286, 448–472,534 Jaakkola, E. 443 Jackson, S.E. 27 Jacob, J. 463 Jacobs, A. 140 Jago, L. 202,300 Jameson, S.M. 32–33, 203 Javidan, M. 413 Jaworski, ...

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  Human Resource Management in the Hospitality Industry: A Guide to Best Practice

  This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics.

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  Human Resource Management in the Hospitality Industry: A Guide to Best Practice

  Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and ...

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  Human Resource Management in the Hospitality Industry

  Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations ...

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  Managing People in the Hospitality Industry

  Managing People in the Hospitality Industry

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  Human Resource Management in the Hospitality Industry: A Guide to Best Practice

  Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and ...

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  Managing People in the Hospitality Industry

  Managing People in the Hospitality Industry