Books written by Richard Y. Chang
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The Passion Plan at Work: Building a Passion-Driven Organization
... visits by, 156–157 Leadership classes, 187 Leadership retreat, 76–77; location for, 78; personal discovery in, 80 Legacy, 240–241 Lessons from the Top: The Search for America's Best Business Leaders (Neff and Citrin), 81 Lighting, ...
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Step-by-step Problem Solving in Education: A Practical Guide to Ensure Problems Get (and Stay) Solved
Step-by-step Problem Solving in Education: A Practical Guide to Ensure Problems Get (and Stay) Solved
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Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved
A simple, easy-to-use problem-solving process is introduced which is explained in a step-by-step fashion and can be used by individual contributors, middle managers, or top-level executives.
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Improving Through Benchmarking
This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.
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Satisfying Internal Customers First!
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
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Successful Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved
Successful Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved
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Step-by-step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved
A simple, easy-to-use problem-solving process is introduced which is explained in a step-by-step fashion and can be used by individual contributors, middle managers, or top-level executives.
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Producing High-impact Learning Tools: A Practical Guide to Achieving Peak Process Performance
This guide offers tips, tools and techniques for successfully producing effective materials.
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Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction
The link between external customer satisfaction and an organization's internal customer relations is vital for success.
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Resolución de problemas: guía práctica para resolver problemas paso a paso
Resolución de problemas: guía práctica para resolver problemas paso a paso
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حل المشكلات خطوة خطوة: Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (And Stay) Solved 1st Edition
قد تكون واجهت مشكلة في حل المشكلة كعملية خطوة واحدة - افعلها! ولكن هناك ما هو أكثر مما هو عليه. بالنسبة للمبتدئين ، تحتاج إلى معرفة ...
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Satisfacer primero a los clientes internos: guía práctica para una mayor satisfacción de los clientes externos e internos
Satisfacer primero a los clientes internos: guía práctica para una mayor satisfacción de los clientes externos e internos
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Progresser avec le Benchmarking: guide pratique pour atteindre un niveau maximum de performance
Présentation du benchmarking en action, dans la pratique quotidienne des entreprises qui le mettent en oeuvre.
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Mastering Change Management: A Practical Guide for Turning Obstacles Into Opportunities
Emily Lundi Training and Development Administrator IOLAB, a Johnson & Johnson Company About The Publisher Richard Chang Associates, Inc. is a diversified organizational improvement consulting firm based in Irvine, California.
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The Passion Plan: A Step-by-Step Guide to Discovering, Developing, and Living Your Passion
He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award in the U.S. Chang is the author or co-author of more than twenty books on ...
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Strategies to Control Tobacco Use in the U. S.: A Blueprint for Public Health Action in the 1990's
Summarizes what government agencies have learned over nearly 40 years of the public health effort against smoking.
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Continuous Process Improvement: A Practical Guide
An easy-to-apply illustration of a basic process-improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.
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Success Through Teamwork: A Practical Guide to Interpersonal Team Dynamics
An excellent guide to help teams create a synergy of teamwork.