Books written by Donna C. S. Summers
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Quality Management: Creating and Sustaining Organizational Effectiveness
Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, ...
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Quality
For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the why and how behind quality assurance and statistical process control.
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ADMINISTRACION DE LA CALIDAD
En este libro se tratan ocho áreas cruciales en relación con una organización eficiente: clientes, liderazgo, planificación estratégica, desarrollo y administracón de recursos humanos, medición, análisis y administración del ...
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Quality Management: Creating and Sustaining Organizational Effectiveness
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National...
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Administración de la calidad
Administración de la calidad
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Student Solutions Manual to Accompany Quality
Student Solutions Manual to Accompany Quality