Books written by Bill Price
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.
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Spies of the First World War
... by all future directors of MI6 and one borrowed by Ian Flemming, who worked in Naval Intelligence during World War II, for hisJames Bond novels, in which the head of British secret intelligence is always referred to simply as “M”.
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History's Greatest Mysteries: And the Secrets Behind Them
There he visited the house of Ian and Susan Maxwell-Scott to make a number of phone calls and wrote some letters, including the one to his brother-in-law quoted at the beginning of this chapter. After telling Susan Maxwell-Scott the ...
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History's Greatest Decisions: And the People Who Made Them
On June 5, 1947, a little more than two years after the end of the Second World War, US Secretary of State George Marshall used the occasion of his acceptance speech for an honorary doctorate awarded to him by Harvard University to ...
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Your Customer Rules!: Delivering the Me2B Experiences That Todays Customers Demand
In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology.
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Celtic Myths
The stories are rich with religious symbolism and give an idea of how the Celts perceived the world in which they lived. They also tell of the lives of the people themselves—kings and queens, husbands and wives, warriors and farmers.
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History's Greatest Mysteries: And the Secrets Behind Them
Takes a fascinating, lighthearted but informative look at fifty of the world's most famous and infamous unresolved stories and unexplained events.
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History's Worst Crimes: And the People Who Solved Them
History's Worst Crimes takes an informative look at fifty of the world's most notorious robberies, murders, frauds, forgeries, kidnappings, and hijackings, and explains how they were solved-or, in some cases, why they remain unsolved.
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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand
In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology.
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The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue.
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History's Greatest Mysteries
History's Greatest Mysteries
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The Greatest Mysteries ... Ever!: History's Biggest Puzzles and the People who Made Them
From the gruesome murders committed by Jack the Ripper to the mystery of the missing Nazi gold, this book sheds light on these questions, some of which may never yield definitive answers."--Back cover.
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改變歷史的50種食物
本书从文化, 社会, 经济, 政治, 军事等方面回味了人类以食物构筑的文化, 这些食物不仅反映今日的生活样貌, 也影响了整个世界的脉动.
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Landmarks of the World
Landmarks of the World
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Surveying for Engineers
The fifth edition of Surveying for Engineers sets out the essential techniques needed for a solid grounding in the subject.
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Surveying for Engineers
Iliffe, J. C., Arthur, J. V. and Preston, C. (2007) The Snake Projection: a customised grid for rail projects. Survey Review, 39(304), ... Iliffe, J. and Lott, R. (2008) Datums and Map Projections: For Remote Sensing, GIS and Surveying.
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Surveying for Engineers
... levelling and you should realise how this helps to decide whether a line of levels is accepted or is rejected. How. good. is. my. levelling? In the previous section, a misclosure of –6 mm was obtained for the levelling by comparing the ...
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Fifty Foods that Changed the Course of History
These stories span human history, from our hunter-gatherer ancestors to the transatlantic slave trade, from the introduction of frozen foods, prohibition and the rise of the Mafia, to the powdered milk scandal in China.
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The Story of Chess in 50 Moves
The Story of Chess in 50 Moves tells the 1,500-year story of chess in fifty selections.
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Fifty Foods that Changed the Course of History
If it is true to say that we are what we eat, then the examples described here, of fifty foods that changed the course of history, show us that it is equally the case that what we eat makes us who we are.