Introduction to Total Quality: Quality, Productivity, Competitiveness
- ISBN-10
- 0023442212
- ISBN-13
- 9780023442216
- Pages
- 606
- Language
- English
- Published
- 1994
- Publisher
- Merrill
- Authors
- David L. Goetsch, Stanley M. Davis
Description
This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.
