Service Operations Management
- ISBN-10
- 002406811X
- ISBN-13
- 9780024068118
- Series
- Service Operations Management
- Category
- Operations Research
- Pages
- 406
- Language
- English
- Published
- 1995
- Publisher
- Macmillan College
- Author
- Roger W. Schmenner
Description
MURDICK , ROBERT G. , BARRY RENDER , and ROBERTA RUSSELL , Service Operations Management . Boston : Allyn and Bacon , 1990 . PARASURAMAN , A. , LEONARD L. BERRY , and VALARIE A. ZEITHAML , “ Understanding Customer Expectations of ...
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Other editions
-
- 2019-10-12
- 318 pages
- Ebook
- Bloomsbury Publishing
-
- 2012
- 462 pages
- Paperback
- Financial Times/Prentice Hall
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