Service Management Course
- ISBN-10
- 0029140927
- ISBN-13
- 9780029140925
- Category
- Service industries
- Pages
- 632
- Language
- English
- Published
- 1991
- Publisher
- Simon and Schuster
- Authors
- Sasser, Heskett
Description
Florida Power & Light's Quality-Improvement Program, 9-688-043, 1987 Power utility, U.S., management of quality and productivity, ... Which of the two candidates, if either, should Joan Gordon hire to manage the Cambridge office? Why?
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