Includes index.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the...
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and ...
Service Operations Management
This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.
If you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy ...
Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations ...
Co m p a n y c o n s tra in ts P ollution Dis tribu tio n S a fe ty L e g a l T e st in g D isp la yE nvi ro nm en t T ech ni ca lu p d ate S al es p ot en tia l Pa te n t s Sh el fl ife sto ra ge Se cu rity Q u a lity re liab ilit y P ...
Management of Service Operations: Text, Cases, and Readings
It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, ...