Quality Planning and Analysis: From Product Development Through Use

Quality Planning and Analysis: From Product Development Through Use
ISBN-10
0070393680
ISBN-13
9780070393684
Pages
730
Language
English
Published
2001
Publisher
Mcgraw-hill
Authors
Joseph M. Juran, Frank M. Gryna

Description

This text provides readable and not overly-technical treatment of quality planning and analysis. The book is one of the resources for learning about quality control principles and techniques. This updated edition includes issues such as electronic commerce, outsourcing, balanced scorecard, quality function deployment, project management, learning organization and supply chain management. The balanced approach emphasizes managerial, behavioural, statistical, and technological concepts for quality.

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