The Big Book of Customer Service Training Games
- ISBN-10
- 0071501827
- ISBN-13
- 9780071501828
- Category
- Business & Economics
- Pages
- 209
- Language
- English
- Published
- 1998-09-22
- Publisher
- McGraw Hill Professional
- Authors
- Vasudha K. Deming, Peggy Carlaw
Description
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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Other editions
-
- 1998-09-22
- 224 pages
- Paperback
- McGraw-Hill Education
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