Interpersonal Skills in Organizations
- ISBN-10
- 0072441224
- ISBN-13
- 9780072441222
- Series
- Interpersonal Skills in Organizations
- Category
- Interpersonal relations
- Pages
- 445
- Language
- English
- Published
- 2002
- Publisher
- McGraw-Hill/Irwin
- Authors
- Karen O. Dowd, Beth Z. Schneider, Suzanne C. De Janasz
Description
This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are:·Intrapersonal skills - those skills essential for understanding oneself and one's personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. ·Interpersonal skills - those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication.·Team skills - those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making [including ethical decision frameworks], problem-solving, running meetings and project management.·Advanced interpersonal skills - those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.
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