Service Management: Operations, Strategy, and Information Technology
- ISBN-10
- 0072823739
- ISBN-13
- 9780072823738
- Series
- Service Management
- Category
- Business & Economics
- Pages
- 587
- Language
- English
- Published
- 2004
- Publisher
- Irwin/McGraw-Hill
- Authors
- James A. Fitzsimmons, Mona J. Fitzsimmons
Get the book
Other editions
-
- 2014
- - pages
- Paperback
- McGraw-Hill Europe
-
- 2013-06-11
- 510 pages
- Ebook
- FT Press
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