New four-color interior. Thoroughly revised and updated, Medical Office Procedures is a text-workbook that introduces and describes the tasks of a medical assistant's career; teaches records management, medical communications, and scheduling skills; and describes procedures for preparing patients' charts and bills. Practice management and finances are also addressed. Multi-day simulations provide real-world experience with physician dictation. Managerial skills have been added for this edition. Two new authors, Nenna L. Bayes, B.A., M. Ed, and Bonnie J. Crist, B.S., CMA (AAMA), add valuable c.