Hospitality and Tourism
- ISBN-10
- 0078688132
- ISBN-13
- 9780078688133
- Category
- Hospitality industry
- Pages
- 365
- Language
- English
- Published
- 2006
- Authors
- Karen E. Silva, Debra M. Howard
Get the book
Other editions
-
- 2013-11-18
- 636 pages
- Paperback
- CRC Press
-
- 2013-11-18
- 636 pages
- Ebook
- CRC Press
Similar books
-
The Origins of Hospitality and Tourism
By Kevin D. O'GormanThe Origins of Hospitality and Tourism is an exciting new text about the true origins of hospitality and tourism, identifying how an understanding the past can inform modern approaches to hospitality and tourism management.
-
Customer Service in Tourism and Hospitality
By Simon Hudson, Louise HudsonA fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
-
Handbook of Research on Global Hospitality and Tourism Management
By Camillo, Angelo A.Within this handbook of cutting-edge research, readers will find chapters and cases on topics such as travel and tourism in a global economy; local, glocal, and international hospitality; challenges in environmental management; cultural ...
-
Tourism: The Business of Hospitality and Travel
By Roy A.. Cook, Cathy H. C.. Hsu, Cathy J. HsuThis edition includes early coverage of geography, more international examples, new case studies and expanded application and web-based exercises.
-
Service Quality Management in Hospitality, Tourism, and Leisure
By Connie Mok, Beverley Sparks, Jay KadampullyOne of the earliest theories to find its way into the management literature was that of Frederic Winslow Taylor, based on his work at the Midvale Steel Company in Pennsylvania at the start ofthe twentieth century.
-
Strategic Management for Hospitality and Tourism
By Fevzi Okumus, Levent Altinay, Prakash ChathothNew Jersey: Pearson Education. OECD (2019), Trade in services (indicator). doi:10.1787/3796b5f0-en. Okumus, F. (2002). Can hospitality researchers contribute to the strategic management literature. International Journal of Hospitality ...
-
Contemporary Management Approaches to the Global Hospitality and Tourism Industry
By Abraham, Pius, AlharahshehThis book is ideally designed for managers, hotel directors, restaurateurs, researchers, industry professionals, professors, and students seeking cutting-edge hospitality and tourism management strategies.
-
Planning Research in Hospitality and Tourism
By Levent Altinay, Alexandros Paraskevas, SooCheongWritten by three leading scholars with experience of both the industry and university courses globally, this insightful text is an essential resource for all tourism and hospitality research students and early career research professionals ...
-
Improving Tourism and Hospitality Services
Service encounters - moments of truth Much of what customers notice and judge during a service is the contact they have with the service staff who deliver the technical features of the service . Czepiel , Solomon and Surprenant ( 1985 ) ...
-
Quality Services and Experiences in Hospitality and Tourism
By Liping A. Cai, Pooya AlaediniThis book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings.