This book provides a clear insight into the meanings that people attach to popular notions such as reputation, image, brand, public relations (PR) and corporate governance. It explains how organisations use reputation and image to create competitive advantage and how to manage situations where the corporate reputation is at risk. It also explores the role that the manager plays in building and managing the business reputation and image both inside and outside the organisation.
Reputation management is the most important theme in public relations and corporate communication today. John Doorley and Helio Fred Garcia argue that most CEOs don't actually pay much heed to reputation and this is to their peril.
New Strategies For Reputation Management shows you how to take the initiative and ensure your company's reputation can withstand the major crises and unforeseen events which may try to engulf it.
This essential book shows you how to set up a system that works every day, helps forward your brand's online goals, and is able to deal with negative chatter.
The book gives answers to the following questions: What is reputation and which conceptualizations do exist? What are the state-of-the-art methods and tools to measure corporate reputation?
... BBC News [online] www.bbc.co.uk/news/uk-20286198 Pollard, Nick [accessed 25 February 2013] Pollard Review: Report, London: BBC [pdf] http://downloads.bbc.co.uk/bbctrust/assets/files/pdf/our_work/ pollard_review/pollard_review.pdf ...
Good quality data base marketing programs consist of profiles with specific information about the personal preferences of each customer. These profiles and personal preference files can be shaped differently through the information ...
American Journal of Sociology, 93(3), pp. 623– 658. Sikorski, C. (1986). ... Steidl, P. and Emory, G. (1997). Corporate Image and ... Exploring the corporate identity/corporate image interface: An empirical study of accounting firms.
Including international case studies, crisis communication checklists and sample crisis preparation documents, this book ensures that you are fully prepared for the absolute necessity of proactive crisis communication and proper planning, ...
(New York:Pearson Education, 2013), 316–320. 10.K.D.Paine, “It's 9a.m., DoYou Know Where Your Membership Is?” (speech presented tothe American Societyof Association Executives, Minneapolis, MN,Aug. 18,2004). 11.
Einwiller, Sabine: Vertrauen durch Reputation im elektronischen Handel [Trust through reputation in electronic commerce], St. Gallen 2003. Fombrun, Charles: Reputation. Realizing Value from the Corporate Image, Boston 1996.