Managing Risks to Improve Public Services: Report
- ISBN-10
- 0102930368
- ISBN-13
- 9780102930368
- Category
- Municipal services
- Pages
- 88
- Language
- English
- Published
- 2004
- Publisher
- The Stationery Office
- Author
- Great Britain: National Audit Office
Description
In recent years a great deal of effort has been put into improving risk management in departments and in 2002 this was given further impetus when a two year risk programme was launched by the Prime Minister. This report looks at the progress made since the previous NAO report in 2000 (HC 864 1999-2000, ISBN 0105569488). It is based on a survey of the 20 main Whitehall departments, focus groups of 27 departmental risk managers, comparisons with the private sector, academic research and five case studies. The general conclusion is that significant improvement has been made but more needs to be done to make effective risk management a central part of general management processes. The ability to take risks and innovate, keep projects on track and handle complex service delivery needs to be further developed.
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