It's Our Research provides a strategic framework for people who practice UX research who wish to be heard by their stakeholders. It gives you the techniques needed to involve stakeholders throughout the process of planning, execution, analysis, and reporting UX research. Dramatically increase the chances that product managers, engineers, and management agree to do research and act upon its results; follow Tomer Sharon's techniques and methods detailed inside. *Features a series of video interviews with UX practitioners and researchers *Provides dozens of case studies and visuals from international research practitioners *Provides a toolset that will help you justify your work to stakeholders, deal with office politics, and hone your client skills *Presents tried and tested techniques for working to reach positive, useful, and fruitful outcomes
Want to know what your users are thinking? If you’re a product manager or developer, this book will help you learn the techniques for finding the answers to your most burning questions about your customers.
Everyone can ask questions, right? Unfortunately, that's not the case. Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone.
How long will it take users to purchase products on the website? This book provides a foundation for statistical theories and the best practices needed to apply them.
Wood A, Stein C, Woosley R. Making medicines safer — the need for an independent drug safety board. N EnglJ Med 1998:339;1851–1855. General References Agency for Healthcare Research and Quality.
In this new book from Routledge and MiddleWeb, author Angie Miller shows how you can turn your students into informed citizens by teaching them how to research effectively.
This book reveals why every service interaction should happen on the customer’s own screen—whether that’s a mobile device, laptop, or desktop computer—even in situations where a customer needs to talk with a company representative.
From the Pension Research Council of the Wharton School
STORY: THE DRIVING TEST The day Michael was taking his driving test his pupils got together and wrote a whiteboard message, 'Good luck Mr Parker' [pseudonym]. They asked the teaching assistant to text him a photograph of the class in ...
Surveys the online social habits of American teens and analyzes the role technology and social media plays in their lives, examining common misconceptions about such topics as identity, privacy, danger, and bullying.
In this highly engaging, instructive and even inspirational inquiry, Jonathan Mirvis illuminates the tapestry of Jewish education innovation with the lens of the work and theory of social entrepreneurship. He...