Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations
If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality ...
Total Quality Management
Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement.
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989.
Presents the principles and applications of TQM for transformation of schools.
Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM.
This work considers the strategic aspects of the key management issues of the future - Total Quality Management (TQM).
Whitten , Neal , Managing Software Development Projects , Wiley , New York , 1990 . Wilson , Bill , ' Quality Training At FebEx ' , Quality Digest , 15 , No. 1 , January 1995 , pp . 40–43 . Zachara , Maciej , ' CRM W Klimacie B2B - cz .
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.
TOTAL QUALITY MANAGEMENT