Quality Service: What Every Hospitality Manager Needs to Know
- ISBN-10
- 0130930180
- ISBN-13
- 9780130930187
- Category
- Hospitality industry
- Pages
- 202
- Language
- English
- Published
- 2002
- Publisher
- Pearson College Division
- Author
- William B. Martin
Description
"Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization."--BOOK JACKET.
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