Quality Management: Introduction to Total Quality Management for Production, Processing, and Services
- ISBN-10
- 0131189298
- ISBN-13
- 9780131189294
- Series
- Quality Management
- Category
- Business & Economics / General
- Pages
- 814
- Language
- English
- Published
- 2006
- Publisher
- Pearson Prentice Hall
- Authors
- David L. Goetsch, Stanley Davis
Description
This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness.Coveringalltopics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.
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Other editions
-
- 2005
- 409 pages
- Paperback
- Pearson Prentice Hall
-
- 2022-08-19
- 350 pages
- Ebook
- Taylor & Francis
-
- 2019-05-09
- 312 pages
- Ebook
- Emerald Group Publishing
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