Service Operations Management: Strategy, Design, and Delivery
- ISBN-10
- 0131499157
- ISBN-13
- 9780131499157
- Series
- Service Operations Management
- Category
- Business & Economics
- Pages
- 352
- Language
- English
- Published
- 1997
- Publisher
- Financial Times/Prentice Hall
- Authors
- Alan Muhlemann, Christine Hope
Description
This text presents the ideas and concepts necessary to describe and understand the different facets of operations management in service operations environments.
Get the book
Other editions
-
- 2012
- 462 pages
- Paperback
- Financial Times/Prentice Hall
-
- 2019-10-12
- 318 pages
- Ebook
- Bloomsbury Publishing
Similar books
-
Service Operations Management: The Total Experience
By David ParkerThe control chart was one of the key tools introduced by quality gurus such as Deming, Juran and others. Deming[12] in particular was very influential in the spread of these statistically based methods to Japanese quality working ...
-
Service Operations Management: Improving Service Delivery
By Robert Johnston, Michael Shulver, Nigel SlackThis book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management.
-
Service Operations Management eBook_o4
By Robert Johnston, Graham ClarkThis international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the...
-
Service Operations Management: Improving Service Delivery
By Robert Johnston, Graham ClarkThe central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
-
Service Operations Management, Second Edition: The Total Experience
By David W. ParkerWith new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and ...
-
Service Operations Management: Improving Service Delivery
By Robert Johnston, Graham ClarkThis book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.
-
Service Operations Management
By Roger W. SchmennerMURDICK , ROBERT G. , BARRY RENDER , and ROBERTA RUSSELL , Service Operations Management . Boston : Allyn and Bacon , 1990 . PARASURAMAN , A. , LEONARD L. BERRY , and VALARIE A. ZEITHAML , “ Understanding Customer Expectations of ...
-
Service Operations Management
By Barry Render, Roberta S. Russell, Robert G. MurdickService Operations Management
-
Management of Service Operations: Text, Cases, and Readings
By W. Earl Sasser, Richard Paul Olsen, D. Daryl WyckoffManagement of Service Operations: Text, Cases, and Readings
-
Service Operations Management
By Robert S. Sullivan, James A. FitzsimmonsIncludes index.