The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organized into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in today's competitive job market. Beginning with an overview of the communication process, it then addresses skills related to diversity, listening, interpersonal relationships, oral presentations, teamwork, job search, and customer service. Because of its ease of use this guide is invaluable to those who need to present information from all walks of life: from students to trainer-facilitators to CEOs. Adult learners who develop the skills presented in this book can expect to experience more satisfying work lives, improved interpersonal relationships, and increased self-confidence.
See Roger E. Axtell , Do's and Taboos Around the World , 2d . ed . ( New York : Wiley , 1990 ) . The example and the following discussion are based on Axtell's review of CHAPTER 5 Listening in the Communication Environment W e have.
8 Steps for Highly Effective Negotiation: Letting the Other Person Have Your Way
... locked into Blamer Mode , read " Ghost Story , " by Joshua Hyatt , on pages 78-88 of the July 1988 issue of Inc. magazine . ... o " When people know that someone they love is in pain , it's very hard for them to think about money .
One of the three business books I always have on my desk to refer to, it's worth its weight in gold. In fact it's worth its weight in saffron.' Sheridan Thompson, CRM Director, The Walt Disney Company 'I loved this book.
Also available with MyLab Management MyLab(TM) Management is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results.
Working Communication
Organizational Communication: Strategies for Success
Resource added for the Business Management program 101023.
This collection of activities involves participants directly in the learning process through its interactive approach. The exercises are basic enough to include in any training program that incorporates communication skills.
Reflecting today's e-inundated marketplace, this comprehensive text covers the basics for all forms of business communication, from letters to e-mail, business plans to presentations, listening skills to nonverbal messages, diversity to ...