Treat Your Employees Like Customers
- ISBN-10
- 0132763265
- ISBN-13
- 9780132763264
- Category
- Business & Economics
- Pages
- 10
- Language
- English
- Published
- 2011-03-08
- Publisher
- Pearson Education
- Authors
- Alison Davis, Jane Shannon
Description
This is the eBook version of the printed book. This Element is an excerpt from The Definitive Guide to HR Communication: Engaging Employees in Benefits, Pay, and Performance (9780137061433) by Alison Davis and Jane Shannon. Available in print and digital formats. One small step that can help you improve all your company’s relationships–with everyone from customers to shareholders to communities. Treat your employees just like your customers, and big, positive results will follow. Here’s why. Your company has many important constituents–from customers to shareholders, neighbors to the press. When your employees do a great job, create new products, build your brand, and sell your wares, they also forge a positive link with one or more of the other groups critical to your success.
Get the book
Similar books
-
The Value Profit Chain: Treat Employees Like Customers and Customers Like
By W. Earl Sasser, Leonard A. Schlesinger, James L. Heskettstrategy of leasing locations at a prodigious pace, then building and opening large “big box” stores of up to 30,000 square feet, particularly in the Southeast and West Coast of the U.S., soon propelled it past Staples in size.
-
Treat Your Employees Like Customers
By Jane Shannon, Alison Bonnie DavisThis Element is an excerpt from The Definitive Guide to HR Communication: Engaging Employees in Benefits, Pay, and Performance (9780137061433) by Alison Davis and Jane Shannon.
-
Treat Your Customers: Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store
By Bob MiglaniA successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) store Customer service is the cornerstone of every successful business, and in Treat Your ...
-
Everybody Matters: The Extraordinary Power of Caring for Your People Like Family
By Rajendra Sisodia, Raj Sisodia, Bob ChapmanThis book chronicles Chapman’s journey to find his true calling, going behind the scenes as his team tackles real-world challenges with caring, empathy, and inspiration.
-
How to Treat Your Employees Like a Dog: Leadership Skills to Build Better Organizations and Relationships
By Russell HornfisherThis book takes an unusual prospective to demonstrate the tools found in leading successful organizations, building personal relationships, and training a dog are the same.
-
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers
By Jeanne BlissWith 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation.
-
Ask a Manager: How to Navigate Clueless Colleagues, Lunch-Stealing Bosses, and the Rest of Your Life at Work
By Alison GreenIdeal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better.
-
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
By Anne Morriss, Frances FreiOffers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
-
Treat People Right!: How Organizations and Individuals Can Propel Each Other into a Virtuous Spiral of Success
By III, Edward E. LawlerIn this book, Edward Lawler shows how companies can "treat people right" by doing more than simply ensuring good working conditions and good pay.
-
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service
By Donna CuttingYou may not always get celebrity treatment, but there is no longer any excuse for failing to provide such an experience for your customers. The great stories, targeted examples, and wise asides all combine for a good read.