The Complete Customer Service Model Letter & Memo Book
- ISBN-10
- 0133358038
- ISBN-13
- 9780133358032
- Category
- Business communication
- Pages
- 360
- Language
- English
- Published
- 1995
- Publisher
- Prentice Hall Direct
- Author
- Michael Ramundo
Description
Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential customers, as well as a wide variety of inter- and intra-departmental memos, advisories, and newsletters to help customers service personnel provide optimal service to clients. Organized in five sections: communication with current customers, reaching prospective customers, intradepartmental and dealer communications, interdepartmental communications and public relations.
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