The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service...
- ISBN-10
- 0133453863
- ISBN-13
- 9780133453867
- Category
- Business & Economics
- Pages
- 214
- Language
- English
- Published
- 2013-12-31
- Publisher
- Pearson Education
- Authors
- CSCMP, Stanley E. Fawcett, Amydee M. Fawcett
Description
Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether you're a practitioner or a student, the authors help you thoroughly understand all facets of modern fulfillment and customer service. They help you clarify how your customer envisions value, so you can deliver on the metrics that matter most to them. Then, starting from this customer-centric foundation, they guide you through optimizing key processes, designing better strategies, configuring more effective fulfillment networks, leveraging new technology, and using metrics to improve. Throughout, key ideas are supported by examples, charts, graphs, summaries, references, and more: everything you need to master the concepts and apply them in your own career.
Get the book
Other editions
-
- 2013-12-16
- 224 pages
- Ebook
- Pearson Education
Similar books
-
The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service...
By Stanley E. FawcettThis is the most authoritative and complete guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes.
-
Definitive Guides for Supply Chain Management Professionals (Collection)
By Thomas J. Goldsby, Mark A. Moon, CSCMPIf you're tasked with driving more value from your supply chain, this collection offers you extraordinary resources -- and unsurpassed opportunities.
-
The Definitive Guide to Integrated Supply Chain Management: Optimize the Interaction Between Supply Chain Processes, Tools, and Technologies
By Brian J. Gibson, Joe B. Hanna, C. Clifford DefeeThe Definitive Guide to Integrated Supply Chain Management brings together all the knowledge you need to help companies gain competitive advantage from supply chains.
-
CSCMP Certification Collection
By Thomas J. Goldsby, CSCMP, Scott B. KellerIf you're tasked with driving more value from your supply chain, this collection offers you extraordinary resources -- and unsurpassed opportunities.
-
Defintive Guides for Supply Chain Management Professionals: Collection
CSCMP's The Definitive Guide to Supply Chain Best Practices brings together state-of-the-art case studies to help you identify challenges, evaluate solutions, plan implementation, and prepare for the future.
-
The Definitive Guide to Supply Management and Procurement: Principles and Strategies for Establishing Efficient, Effective, and Sustainable Supply Management Operations
By Wendy Tate, Council of Supply Chain Management ProfessionalsAn authoritative guide to planning, implementing, measuring, and optimizing supply management and procurement processes, this book brings together up-to-the-minute principles, strategies, and decisions for all relevant processes, strategies ...
-
The Definitive Guide to Warehousing: Managing the Storage and Handling of Materials and Products in the Supply Chain
By CSCMP, Scott B. Keller, Brian C. Kellerdollar of revenue generated through freight transportation services (excluding nontransportation income), Knight Transportation retains 11.6 cents that can go to pay interest and returns to stockholders. In an industry in which average ...
-
The Definitive Guide to Supply Chain Best Practices: Comprehensive Lessons and Cases in Effective SCM
By Council of Supply Chain Management Professionals, Robert M. FrankelComprehensive Lessons and Cases in Effective SCM Robert M. Frankel, Council of Supply Chain Management Professionals ... ABOUT THE EDITOR Robert Frankel, Ph.D., is the Richard deRaismes. xii THE DEFINITIVE GUIDE TO SUPPLY CHAIN BEST ...
-
The Definitive Guide to Transportation: Principles, Strategies, and Decisions for the Effective Flow of Goods and Services
By Thomas J. Goldsby, CSCMP, Deepak IyengarPrinciples, Strategies, and Decisions for the Effective Flow of Goods and Services CSCMP, Thomas J. Goldsby, Deepak Iyengar, ... We also graciously acknowledge Pearson for joining forces with CSCMP in support of the SCPro certification.
-
The Definitive Guide to Social Crm: Maximizing Customer Relationships with Social Media to Gain Market Insights, Customers, and Profits
By Barton J. GoldenbergIn this book, Barton J. Goldenberg shows you how to systematically integrate Social Media with CRM, harvest intensely valuable social insights, and strengthen engagement with every customer and prospect you serve.