Training and Development for the Hospitality Industry (AHLEI)

Training and Development for the Hospitality Industry (AHLEI)
ISBN-10
0133454169
ISBN-13
9780133454161
Category
Business & Economics
Pages
470
Language
English
Published
2013-05-03
Publisher
Pearson Higher Ed
Authors
American Hotel & Lodging Association, Debra F. Cannon, Catherine M. Gustafson

Description

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and

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