This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
Supervision in the Hospitality Industry
Supervisory Skill Builders Online is the program that serves as the online component for the text, Supervision in the Hospitality Industry 5/e by Raphael R. Kavanaugh.
339. cited in John r. Schermerhorn Jr., Management 11th ed. (Hoboken, NJ: Wiley, 2012), p. 339. 3. Ibid. 4. H. M. Weiss and r. Cropanzano, “Affective Events Theory,” in B. M. Staw and L. L. Cummings, Research in Organizational Behavior, ...
The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop ...
Charlotte Garvey, “Philosophizing Compensation,” HR Magazine, January 2005, Vol. 50 No. 1. 2. Ibid. 3. Catherine Dovey, “Compensation Trends, Society for Human Resource Management,” White Paper, January 2006, ...
Professional Management Development Program National Restaurant Association Educational Foundation Prc Mgmt . FOURTH EDITION supervision in the hospitality industry Student Workbook Jack E. Miller John R. Walker Karen Eich Drummond ...
Supervision in the Hospitality Industry
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach.
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.
Supervision in the Hospitality Industry