Comparing ISO 9000, Malcolm Baldrige, and the SEI CMM for Software: A Reference and Selection Guide
- ISBN-10
- 0133762602
- ISBN-13
- 9780133762600
- Category
- Business & Economics / Total Quality Management
- Pages
- 312
- Language
- English
- Published
- 1997
- Publisher
- Prentice Hall Ptr
- Author
- Michael O. Tingey
Description
For some companies, ISO 9000 and SEI CMM have become a mandatory requirement for doing business with other companies and governments. For other companies, the need for quality improvement has been recognized as an important element of long term survival. This book compares three quality management system assessment methodologies, the Malcolm Baldrige National Quality Award, which was created by Public Law in 1987 to promote the improvement of quality in the US; the International Organization for standardization ISO 9000, a set of quality standards whose purpose is to standardize quality systems, implemented by organizations; and the Software Engineering Institute (SEI) Capability Maturity Model (CMM) for Software, a federally funded research and development center operated by Carnegie Mellon Univ. under contract and sponsorship by the US Dept. of Defense.
Get the book
Similar books
-
The Management and Control of Quality
By William M. Lindsay, James Robert EvansJames Robert Evans, William M. Lindsay ... Carla O'Dell and C. Jackson Grayson , Organization , ” Harvard Business Review ( July / “ Identifying and Transferring Internal Best PracAugust , 1993 ) , 80 . tices , " APQC White Paper ...
-
Total Quality Education: Profiles of Schools That Demonstrate the Power of Deming's...
By Michael J. Schmoker, Richard B. WilsonTotal Quality Education: Profiles of Schools That Demonstrate the Power of Deming's...
-
Quality-centered/team-focused Management
By John Hodge-Williams, Joy F. Spratley Wynn, Cheryl Mason GodseyNew York : Harper & Row , Publishers . Townsend , P. L. ( 1990 ) . Commit to quality . New York : John Wiley . Walton , M. ( 1986 ) . The Deming management method . New York : Putnam Publishing Group Chapter Two : Customer Service ...
-
Total Quality Management: The Route to Improving Performance
By John S. OaklandTotal Quality Management: The Route to Improving Performance
-
Total Quality: Management, Organization, and Strategy
By James Robert Evans, James W. DeanNot long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of...
-
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services
By David L. Goetsch, Stanley DavisThis direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the...
-
Quality Management for Organizational Excellence: Introduction to Total Quality
By David L. Goetsch, Stanley DavisThis book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality...
-
Managing for Quality in the Hospitality Industry
By John H. King, Ronald F. CichyThis practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and...
-
The Management and Control of Quality
By William M. Lindsay, James Robert EvansEvans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past...
-
The Certified Quality Manager Handbook
By Duke Okes, Russ WestcottDesigned as a study aid for those preparing to take the Certified Quality Manager Examination administered by the American Society for Quality (ASQ), this book provides a thorough understanding of...