Quality Management: Creating and Sustaining Organizational Effectiveness
- ISBN-10
- 0135005108
- ISBN-13
- 9780135005101
- Series
- Quality Management
- Category
- Business & Economics
- Pages
- 574
- Language
- English
- Published
- 2009
- Publisher
- Prentice Hall
- Author
- Donna C. S. Summers
Description
Synopsis: In a kaleidoscope, bits of glass are shown in ever-changing symmetrical patterns caused by their reflection from two or more mirrors. Saving the patterns is impossible because any movement disrupts the pattern and forms a new one. Running a business is a bit like a kaleidoscope. Decisions are made, strategies are defined and deployed, and patterns are set. Then something moves the entire system and the process must begin all over again. In an ever-changing world, quality management and its philosophies, tools, and techniques help organization manage their business effectively. The second edition includes the following chapters: Supply Chain Management; Lean Principles; Benchmarking. Significant new material focuses on the following: Customers; Value Chains; Process Improvement; Ethics in Business; Lean Management; Supply Chain Management. A special feature in each chapter, How do we know it's working?, provides insights into a real organization's pursuit of excellence.
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Other editions
-
- 2006
- 814 pages
- Paperback
- Prentice Hall
-
- 2022-08-19
- 350 pages
- Ebook
- Taylor & Francis
-
- 2019-05-09
- 312 pages
- Ebook
- Emerald Group Publishing
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