Success with the Gentle Art of Verbal Self-defense
- ISBN-10
- 013688573X
- ISBN-13
- 9780136885733
- Pages
- 287
- Language
- English
- Published
- 1989
- Publisher
- Prentice Hall, Business & Professional Division
- Author
- Suzette Haden Elgin
Description
In this volume, the author extends her remarkable self-defense tactics against verbal abuse to the business world. Using fully dramatized scenarios that make effective business communications as exciting and suspenseful as a novel, she shows you how to quickly recognize verbal abuse ... gently defuse it ... and replace it with clear, courteous, effective communication.
