Contact: Customer Service in the Hospitality and Tourism Industry
- ISBN-10
- 0138089167
- ISBN-13
- 9780138089160
- Series
- Contact
- Category
- Hospitality industry
- Pages
- 264
- Language
- English
- Published
- 1994
- Publisher
- Pearson College Division
- Author
- Donald M. Davidoff
Description
Useful for courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses what employees in service business should and should not do when interacting with customers. It considers service from the perspective of those who deliver service and provides examples from the hospitality and tourism industries.
Get the book
Other editions
-
- 2016-09-28
- 224 pages
- Ebook
- Edinburgh University Press
Similar books
-
Services Management: Pearson New International Edition
By Pearson Education Staff, Jay KandampullyThis book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of which are capable of being effectively ...
-
Customer Service for Hospitality and Tourism
By Simon Hudson, Louise HudsonA fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalise experiences and encourage loyalty.
-
Hotel Restaurant and Travel Law: A Preventive Approach
By Karen Morris, Sten T. Sliger, Jane Boyd OhlinHotel Restaurant and Travel Law: A Preventive Approach
-
Human Resource Management for the Hospitality Industry
By Karen Eich DrummondHuman Resource Management for the Hospitality Industry
-
Instructor's Manual to Accompany Supervision in Th E Hospitality Industry
By Karen Eich Drummond, Toby Miller, Jack E. MillerInstructor's Manual to Accompany Supervision in Th E Hospitality Industry
-
Hospitality and Tourism
By Karen E. Silva, Debra M. HowardHospitality and Tourism
-
2007 Wedding Resource Guide
By Marian CliftonPHOTOGRAPHERS Love & laughter gail ann photography ( 206 ) 371-0585 ; voice - fax ( 206 ) 935-5773 E - mail : [email protected] Website : www.gailannphotography.com Wedding artistry by Gail Ann ... simple , honest , real .
-
Introduction to Hospitality
By John R. Walker, Josielyn T. Walker"This new eighth edition of Introduction to Hospitality focuses on hospitality operations and has been written in response to professors and students who wanted a broader view of the world's largest industry.
-
Creating Your Career Portfolio: At-a-glance Guide for Students
By Anna Graf WilliamsCreating Your Career Portfolio: At-a-glance Guide for Students
-
Aspire to Inspire: Inspirational Leadership within the Hospitality, Leisure, Travel and Tourism Industries
By Alan CutlerYou know what they say: if you can't get any other job, go down to McDonald's and flip burgers. All you have to do is learn how to say “How may I help you?” It's a dead-end job – the last resort of those struggling in the labour market.