Difficult Conversations: How to Discuss What Matters Most
- ISBN-10
- 0143118447
- ISBN-13
- 9780143118442
- Series
- Difficult Conversations
- Category
- Psychology
- Pages
- 352
- Language
- English
- Published
- 2010-11-02
- Publisher
- Penguin
- Authors
- Bruce Patton, Douglas Stone, Sheila Heen
Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
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Other editions
-
- 2019-05-17
- 122 pages
- Ebook
- Rowman & Littlefield
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