Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care)
- ISBN-10
- 0190886137
- ISBN-13
- 9780190886134
- Series
- Choice Matters
- Category
- Business & Economics
- Pages
- 251
- Language
- English
- Published
- 2018
- Publisher
- Oxford University Press
- Authors
- John A. Quelch, Gordon Moore, Emily Boudreau
Description
"Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand the differences between healthcare and other consumer-driven markets, what factors are most important for consumers in seeking care providers, how consumers make decisions about healthcare, the system-wide effects of increased consumer choice in healthcare, [and] the important distinction between patients and consumers"--
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Other editions
-
- 2018-06-19
- 256 pages
- Ebook
- Oxford University Press
-
- 2018-06-19
- 256 pages
- Ebook
- Oxford University Press
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