Services Marketing 2e has been specially designed to meet the requirements of MBA students specializing in Marketing. It is a textbook that discusses the various aspects of services marketing in the Indian context using Indian examples and case studies.
This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management.
Service Trades
Previously issued annually as Business monitor: Service & distributive series: SDA 29
顧客服務最佳行銷方法
本书从金钥匙服务品牌在中国的发展足迹,多年的艰苦实践,以及发展现状,阐述了金钥匙这一服务品牌的内涵和特质,分别从理论,实例以及中国金钥匙组织历年年会演说词的方式 ...
本书论述企业管理人员的公仆型领导风格对组织氛围和员工的工作结果的影响, 介绍本项实证研究方法与多层次线性模型分析结果, ...
北大光华管理学院IMBA、MBA推荐用书。
服務管理
The Window Cleaning Business: How to Start, Build and Operate a Residential Or Commercial Window Cleaning Business
The book explores services marketing not only as an essential focus for service firms, but also as a source of competitive advantage for companies that market tangible products.