Building Operational Excellence: IT People and Process Best Practices
- ISBN-10
- 0201767376
- ISBN-13
- 9780201767377
- Category
- Business & Economics
- Pages
- 240
- Language
- English
- Published
- 2002
- Publisher
- Addison-Wesley Professional
- Authors
- Bruce R. Allen, Dale Kutnick
Description
Based on META Group's worldwide enterprise consulting experience, this guide has breakthrough approaches for assessing current processes and implementing the best practices. The book covers operations, engineering support, finance, security, and customer relationship management.
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