Aims to show managers how to sell internally, and the benefits of corporate internal marketing. It explores the concepts of integration and best practice, and explains the simplified corporate internal marketing model, and how to put it into practice.
A must-have for any business leader who wants to have a healthy relationship with customers, this book avoids the pitfalls that often plague others that offer business advice.
This limited edition Internal Customer self-assessment will make you the established Internal Customer domain leader by revealing just what you need to know to be fluent and ready for any Internal Customer challenge.
For courses in Customer Service, Marketing Principles in two-year vocational/technical schools, and related classes in Business Education. This unique text uses a model with customers at its center, integrating an...
Moments of Magic
This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere.
This was part of the original competitive strategy of Staples, the office products discounter. Prior to opening business, Staples management had created the informationprocessing capability to support a member card system that enabled ...
Fisher, R.J., Maltz, E. and Jaworski, B.J. (1997). Enhancing communication between marketing and engineering: the moderating ... In M.E. Roloff and C.R. Berger (eds.),Social cognition and communication. Newbury Park, CA: Sage, 255-286.
Section 3512 (c) and (d) of Title 31 of the United States Code (commonly known as the Federal Managers? Financial Integrity Act (FMFIA)) requires the Comptroller General to issue standards for internal control in the federal government.
Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever.
that had been designed to exalt those with hierarchical power rather than those who created customer value. Serving the Value Zone I mulled over this problem. How could we strengthen the value zone? How could we move the focus away from ...