Services Management: An Integrated Approach
- ISBN-10
- 027367353X
- ISBN-13
- 9780273673538
- Category
- Business & Economics
- Pages
- 564
- Language
- English
- Published
- 2003
- Publisher
- Pearson Education
- Authors
- Bart van Looy, Paul Gemmel, Roland Dierdonck
Description
After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
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Other editions
-
- 2013-02-12
- 31 pages
- Ebook
- GRIN Verlag
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