Service Operations Management: Improving Service Delivery
- ISBN-10
- 0273683675
- ISBN-13
- 9780273683674
- Series
- Service Operations Management
- Category
- Business & Economics
- Pages
- 496
- Language
- English
- Published
- 2005
- Publisher
- Pearson Education
- Authors
- Robert Johnston, Graham Clark
Description
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Get the book
Other editions
-
- 2008
- 533 pages
- Paperback
- Pearson Education
-
- 2019-10-12
- 318 pages
- Ebook
- Bloomsbury Publishing
-
- 2012
- 462 pages
- Paperback
- Financial Times/Prentice Hall
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