Improving the Airport Customer Experience
- ISBN-10
- 0309375584
- ISBN-13
- 9780309375580
- Category
- Airports
- Pages
- 230
- Language
- English
- Published
- 2016
- Authors
- Bruce J. Boudreau, Greg Detmer, Susan Tam
Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Get the book
Similar books
-
Green Stormwater Infrastructure
By James Jolley, Mary Ellen Tucillo, Michelle L. YoungTRB's Airport Cooperative Research Program (ACRP) Research Report 174 defines and discusses green stormwater infrastructure (GSI) management strategies, a relatively new approach to regulation compliance.
-
Economic Impact of Winnepeg International Airport
By Scott J. Shurvell, Barry E. Prentice, Todd F. HarrisonEconomic Impact of Winnepeg International Airport
-
The Sinister Airfield
By Alison PrinceHe leaped onto the step behind the front wheel , opened the door , and slammed the kill button , which switched off the diesel engine . Gerald hurled Ian out of the way as he jumped out of the cab , and Harrie saw the other door open as ...
-
Airport UK: A Policy for the UK's Civil Airports
By Christopher Thompson, Michael Colvin, Graham BrightAirport UK: A Policy for the UK's Civil Airports
-
Report Relating to the Development of Terminal Area, Townsville Airport (Third Report of 1985)
By Dominic John Foreman, Australia. Parliament. Standing Committee on Public WorksReport Relating to the Development of Terminal Area, Townsville Airport (Third Report of 1985)
-
Report Relating to the Redevelopment of Facilities at Darwin International Airport, Northern Territory (seventh Report of 1984)
By Dominic John Foreman, Australia. Parliament. Standing Committee on Public WorksReport Relating to the Redevelopment of Facilities at Darwin International Airport, Northern Territory (seventh Report of 1984)
-
Performance Measures for State Aviation Agencies
By Sondra Retzlaff, Bryan Johnson, Stephanie A. D. WardWith this trend developing nationwide, the TRB Airport Cooperative Research Program's ACRP Research Report 223: Performance Measures for State Aviation Agencies develops PMs for the National Association of State Aviation Officials (NASAO) ...
-
Reference Guide on Understanding Common Use at Airports
By Rick BelliottiFoster and Kaplan's research indicated that emphasizing continuity does not create value at a pace sustainable with that of market changes . Similarly , maintaining the status quo often precedes a decline in performance .
-
Strategies and Financing Opportunities for Airport Environmental Programs
By Barry Molar... Austin EX OFFICIO MEMBERS PETER H. APPEL, Administrator, Research and Innovative Technology Administration, U.S.DOT J. RANDOLPH BABBITT, Administrator, Federal Aviation Administration, U.S.DOT REBECCA M. BREWSTER, President and COO, ...
-
Guidebook for Airport Irregular Operations (IROPS) Contingency Planning
By J. Michael NashAviation Associations Staton, Katherine A. Esq. Partner, Jackson Walker L.L.P. DOT Regulations as to Passenger Delays and Rights, and Their Rarnifications. January 6, 2011 Passenger Advocacy Organizations 2010 Media Report Card.