The Civility Solution: What to Do When People Are Rude
- ISBN-10
- 0312368496
- ISBN-13
- 9780312368494
- Category
- Family & Relationships
- Pages
- 166
- Language
- English
- Published
- 2008-06-10
- Publisher
- Macmillan
- Author
- P. M. Forni
Description
Presents real-world examples and strategic advice on how to conduct oneself when confronted with the rude behavior of others, in a guide that makes recommendations for breaking rude cycles by being both polite and assertive.
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