Fundamentals of Operations Management places an emphasis on three critical themes for operations management; effective process management, the importance of cross-functional integration, and the role of operations in the creation of customer value. This unifying theme for service and manufacturing organizations builds bridges between each chapter and opens up the topics in operations to all students, regardless of their academic background or career paths. Note: If you are purchasing an electronic version, MyOMLab does not come automatically packaged with it. To purchase MyOMLab, please visit www. MyOMLab.com or you can purchase a package of the physical text and MyOMLab by searching for ISBN 10: 0321808401 / ISBN 13: 9780321808400.