James R. Evans, William M. Lindsay. Copyright 2013 Cengage Learning All Rights Reserved May not be ... O'Dell, Karla, and C. Jackson Grayson, Jr. If Only We Knew What We Know. New York: Free Press, 1999. Ohio Quality and Productivity ...
Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.
The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations.
Managing for Quality and Performance Excellence
Managing for Quality & Performance Excellence
Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.
Managing for Quality and Performance Excellence
Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.
Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of...
This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety ...