Successful Service Operations Management

Successful Service Operations Management
ISBN-10
0324661185
ISBN-13
9780324661187
Series
Successful Service Operations Management
Category
Business & Economics
Pages
406
Language
English
Published
2007-12-01
Publisher
South-Western Pub
Authors
Steve Walton, Richard D. Metters, Kathryn King-Metters

Description

Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.

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