Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.
Successful Service Operations Management
The control chart was one of the key tools introduced by quality gurus such as Deming, Juran and others. Deming[12] in particular was very influential in the spread of these statistically based methods to Japanese quality working ...
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy.
Successful Service Operations Management
This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.
With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and ...
This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management.
Service Operations Management
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, ...