Public Service Operations Management: A Research Handbook
- ISBN-10
- 0367870568
- ISBN-13
- 9780367870560
- Pages
- 462
- Language
- English
- Published
- 2019-12-14
- Publisher
- Routledge
- Authors
- David Upton, Sharon Williams, Nicola Bateman
Description
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Get the book
Other editions
Similar books
-
Operations Management in Service Industries and the Public Sector: Text and Cases
By Christopher VossOperations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management...
-
Service Operations Management: The Total Experience
By David ParkerThe control chart was one of the key tools introduced by quality gurus such as Deming, Juran and others. Deming[12] in particular was very influential in the spread of these statistically based methods to Japanese quality working ...
-
Service Operations Management, Second Edition: The Total Experience
By David W. ParkerWith new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and ...
-
Service and Operations Management
By Barry Render, Cengiz HakseverThe purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains.
-
Operations Management in Service Industries and the Public Sector: Teacher's Manual
By Colin Armistead, Bob Johnston, Barbara MorrisOperations Management in Service Industries and the Public Sector: Teacher's Manual
-
Active Operations Management: The playbook for service operations in the agile age
By Neil Bentley, Richard JefferyIf you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy ...
-
Service Operations Management
By Robert Johnston, Graham ClarkLimp Blurb Johnston: Service Operations Management Approved version This major new text provides a refreshingly new, comprehensive and balanced introduction to Service Operations Management.
-
Management Accounting in Public Service Decision Making
By Malcolm J. ProwleMalcolm J. Prowle. CHAPTER. 2. Operations. management. of. public. services. INTRODUCTION. This chapter is concerned with operational ... public service operations Operations management activities in public services Relevance of management ...
-
Service Operations Management: Improving Service Delivery
By Robert Johnston, Graham ClarkThe central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
-
Community-Based Operations Research: Decision Modeling for Local Impact and Diverse Populations
By Michael P. JohnsonThis is an important contribution to the renewed relevance of OR in a changing America." Prof. Gerald Midgley, Centre for Systems Studies, Business School, University of Hull, UK