Call Centres 2003: Reward and Flexible Working Strategies : a Joint Report from the Call Centre Association Research Institute and...
- ISBN-10
- 0406970505
- ISBN-13
- 9780406970503
- Category
- Call centers
- Pages
- 72
- Language
- English
- Published
- 2003
- Publisher
- Butterworths
- Author
- Philip Pearson
Description
This is the sixth annual Call Centres report on pay and HR practices. It allows call centres to benchmark their reward and retention strategies by offering comprehensive coverage of latest market rates, regional pay variations, bonuses and more.
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